These faqs are not extensions specific. They simply answer general frequently asked questions relating to the content management system which the extensions run on.
If you've submitted a payment, but don't obtain access to the appropriate downloads or support immediately, your payment may be on hold.
PayPal or other payment gateways may flag payments if account information is different than their records -- different email address, etc.
We apologize for any inconvenience, and payment holds are typically released after a day or two. Once the payment has been approved, your subscription and access will be activated.
We at the Thinkery pride ourselves on customer service. We are very active on the support forums and will do our best to help resolve any issues in a timely and friendly manner.