The Thinkery

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Payment made but still no subscription showing

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12 years 2 months ago #3020 by vinny
vinny replied the topic: Re:Payment made but still no subscription showing
Hi - normally the subscription is instantly activated unless there is a delay with PayPal. Sometimes PayPal will flag payments if the email address is different than your PayPal contact address, etc. We will activate your account as soon as the payment clears. Thanks and sorry for the hold up.

Vinny - The Thinkery
Good reviews on the JED make us work harder :) | IProperty | Work Force | Report Card

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12 years 2 months ago #3021 by crotech
crotech replied the topic: Re:Payment made but still no subscription showing
You need a more reliable method of payment. I will await the status change.

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12 years 2 months ago #3024 by tim
tim replied the topic: Re:Payment made but still no subscription showing
what was the email address you paid using? I will double check the payment status.

If you have problems with the payment system, perhaps your comments would be best directed to Paypal-- we have no control over how they determine what a "flagged" payment is. You may contact them here -- www.paypal.com/us/cgi-bin/helpscr?cmd=_help&t=escalateTab

Thanks

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12 years 2 months ago #3074 by vinny
vinny replied the topic: Re:Payment made but still no subscription showing
Hi - PayPal just confirmed the payment and your account is now active - sorry for the delay and please let us know questions. Thanks.

Vinny - The Thinkery
Good reviews on the JED make us work harder :) | IProperty | Work Force | Report Card

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12 years 2 months ago #3149 by livepunt
livepunt replied the topic: Re:Payment made but still no subscription showing
Today we do the payment throught paypal... and happens the same... we still no suscription showing... When be ready the suscrption for download the component iProperty ?... :( :( :(

Thanks

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12 years 2 months ago #3150 by tim
tim replied the topic: Re:Payment made but still no subscription showing
Your subscription is now active. As we mentioned in this thread, Paypal holds payments at times for up to 24 hours if something triggers their alerts. In some cases this is paying with an unverified account, or using a different payment ID from the user who made the purchase.

Thanks for your patience.

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