gracemckay created the topic: Confused about forums
After a few emails this morning and after trying to post to the support forum, I apparently posted here, incorrectly. However, I was logged in, and followed the links to the RC support forum, which landed me here. So, even though it clearly says not to post support questions here, your links to the support forum lead me directly here. I am confused about where exactly the support forum is...
And, by the way, you answered my question, and all is well now. Thanks for that.
You probably purchased the "no support" option which means you don't have access to support forums. That subscription is designed for experienced users or re-subscriptions, where the user doesn't anticipate needing help.
If you think you'll need additional assistance you're welcome to upgrade your subscription to get access to support.